Return Policy


RETURN POLICY

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It is the policy of FOLiO to ensure that all goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold. If you are unhappy with your unused purchase please contact our Customer Service with the form below or by email enquiry@mypontus.com to describe the reason(s) of returning the product and instruction on how to return the defective product prior to sending the product for replacement or refund. Items should be in their original packaging condition will all the accessories intact. You will be notified once we receive the returned product. Investigation will take no longer than 7 business days.

All Customers would have their refunds given in the form of FOLiO Rewards Points.

It is our policy that we do not exchange or refund personalized items, time critical items, special orders, food items or items worn on the body including perfume, toiletries, jewellery and lingerie. Items must be returned in their original packaging, and must be complete, including electrical accessories and manuals where applicable. Items that have been laundered or altered in anyway, cannot be accepted for exchange or refund.

If a manufacturing fault occurs with your product we will always honour the manufacturer’s guarantee period and will repair or replace the product in accordance with the warranty terms and conditions. Please see individual products for details. Your statutory rights will not be affected.

 

 

 


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